Problem solving skills
- Asking 5 whys
- What’s the root cause of the problem? It’s caused by A.
- Why A? It’s caused by B.
- …..
- Kepner Tregoe method
- Identify the situation of a problem happened
- Define the problem and root cause
- Propose possible solutions
- Select the best solution
- Provide the possible risk of the best solution
- Pareto rules: 20/80 rule